Thriveworks is the mental health provider to the City of Joliets Fire Departments Mental Health Program :A case Study presentation on the opening day of ICISF.

Why do we need to provide access to a mental health therapist?

Suicide is the number 1 cause of death for people aged 10-35 years old
56% of America have anxiety or depression, or both.
In the USA today, 3702 grades 9-12 students attempt suicide daily.

Why are your residents and employees not getting the help they need?
Stigma of care
Delay in access to therapy
Out-of-network cost
Travel and PTO time for treatment
Of the above, availability is the biggest challenge in accessing mental health services.
The average wait time for the first appointment is six to ten weeks, and it could be too late by then.

The tragedy is that 59.6% of people with mental illness in the USA today do not get treatment.

BCBS Association study shows that an individual with depression, anxiety, or mental illness claims 4X more on health insurance and goes to the ER 6X more than someone without.
Employees with depression miss, on average, 27 days of work a year at the cost of $4,426 pa.

There is no direct cost to for this benefit unless you want to set up a grant fund for the uninsured.
The employee or resident's cost of therapy with Thriveworks is covered per the benefit schedule of their health insurance company.
Thriveworks is a provider network giving employees access to our 2,400 employed professional providers and not an additional insurance benefit.
Thriveworks is in-network, and out-of-pocket payments would be the same as if an employee or resident was going to an in-network therapist.

Non-insured employees /residents can access the Thriveworks network and get a discounted therapy rate and all the Thriveworks offerings. There is grant money that a City has access to that can cover the uninsured.

Who is Thriveworks?
380+ physical locations, 400+ at the end of 2023,
2,400+ employed professional providers
34,000 sessions completed per week -84% telehealth
In-network with most plans
Patient Satisfaction: We have over 4,700 5-Star on Yelp, Google, Facebook, and our website. The average is 4.6 /5

The key is that Thriveworks owns its network. As a result, we can see the patient in days, as the service is not outsourced.

The result is that Thriveworks eliminates the following:
Stigma of care
Delay in access to therapy
Out-of-network cost
Travel and PTO time for treatment

Support
Online scheduling
Phone support: Extended hours 7 am-9 pm EST
Support center calls: 80% answered in Live online chat: Answered in Phone and email access to one's clinician between sessions
Same- or next-day appointments are usually available
Extended clinical hours: Sessions available 7:30 am-9 pm
Weekend appointments are available!
97.5% of sessions start on time or early.

The patient experiences
Download the Thriveworks App, click your Thriveworks URL, or scan your QR Code.
Input profile information
Input insurance and payment information
Search for a provider
Set up an appointment for that day or the next.